Shipping & Exchange Policy – Gramdhenu Ghee
At Gramdhenu Ghee, we aim to deliver your orders safely, securely, and on time. This policy outlines our shipping, delivery, and exchange process.
- Shipping Information
- We deliver across India.
- Shipping charges may vary based on location and order size.
- All products are carefully packed to maintain freshness and quality during transit.
- Estimated delivery times will be communicated at checkout. Please note that delays may occur due to courier services or unforeseen circumstances beyond our control.
- Order Tracking
- After dispatch, you will receive a tracking ID via email or SMS.
- You can track your order through the courier’s website or our customer support team.
- Exchange Policy
- Exchanges are allowed only for genuine quality issues, such as:
- Damaged product during delivery
- Defective product or incorrect item received
- To request an exchange, contact us within 48 hours of receiving the product. Include a photo of the issue for verification.
- Opened, partially used, or custom products are not eligible for exchange.
- Exchange Process
- Once your request is verified, we will dispatch the replacement product.
- Shipping charges for the replacement will be communicated if applicable.
- You will receive confirmation once the exchange product is shipped.
- Contact Us
For any questions or to request an exchange, please contact us:
Gramdhenu Ghee
- Phone: +91 79776 69725
- Email: gramdhenu@thaneeshagroup.com