Cancellation and Refund Policy

Cancellation and Refund Policy – Gramdhenu Ghee

At Gramdhenu Ghee, we prioritize customer satisfaction. This policy outlines the rules for order cancellations and refunds to ensure a smooth shopping experience.

  1. Order Cancellation
  • Orders can be canceled before dispatch.
  • To cancel an order, please contact us immediately via:
    • Phone: +91 79776 69725
    • Email: thaneeshaproducts@gmail.com
  • Once an order is dispatched, it cannot be canceled.
  1. Refund Policy
  • Refunds are provided only for genuine quality issues such as:
    • Damaged product during delivery
    • Defective product or incorrect item received
  • To request a refund, contact us within 48 hours of receiving the product with a photo of the issue.
  • Opened or partially used products, or custom orders, are not eligible for a refund.
  1. Refund Process
  • Once your request is approved, the refund will be processed through the original payment method.
  • The refund timeline may vary depending on the payment provider, but we aim to complete it as quickly as possible.
  • You will receive confirmation once the refund is successfully processed.
  1. Replacement Policy
  • If your order qualifies for a replacement, we will dispatch the replacement product after receiving confirmation of the returned item, if applicable.
  • Shipping charges for replacements will be communicated at the time of approval.
  1. Contact Us

For any queries or to initiate a cancellation or refund request, please contact us:

Gramdhenu Ghee

Contact Us – Gramdhenu Ghee

We’d love to hear from you! Whether you have questions about our A2 Ghee products, orders, or general feedback, our team is here to help.

  1. Call Us

For immediate assistance, reach us at:
 Phone: +91 79776 69725

  1. Email Us

For queries, feedback, or support, email us at:
 Email: thaneeshaproducts@gmail.com

We respond promptly and will get back to you as soon as possible.

  1. Visit Us

You are welcome to visit our office at:

Gramdhenu Ghee
 Plot No. RTC 40, TTC MIDC Industrial Area,
 Ghansoli Zone, Navi Mumbai Municipal Corporation (Thane Zone – 2),
 Rabale, Maharashtra – 400 708, India